Custom FAQ

8 weeks from order entry, 5 weeks from proof/order approval

  • First proof provided 1 week after order entry
  • Customer will have 48 hours to respond with revisions
  • SUGOI will provide revisions within 24 hours
  • Approval due, including revision process, 1 week after first proof

Timelines will increase for orders not approved within 1 week from first proof. All orders require 5 weeks in production from approval.

The timeline does not begin until all order requirements, listed below, are met and the order is entered into the system.

  1. Deposit (Visa/MasterCard, check or wire transfer)
  2. Styles/Quantities (sizes)
  3. Vector artwork

Without any one of the 3 requirements an order cannot be placed into the system.

  1. 50% deposit, balance COD or Net 30 (OAC)

24 units per style.

Single units are available - please call the Custom Sales team for details.

Yes.

Combining styles allow customers to hit minimums or better pricing based on volume. The minimum for combinations is 12 units per style.

Example:
12 Short Sleeve Jerseys + 12 Long Sleeve Jerseys = 24 unit pricing
12 Shorts + 12 Bib Shorts = 24 unit pricing
12 Jackets + 12 Vests= 24 unit pricing
38 Short sleeve jerseys + 12 Long sleeve jerseys = 50 unit pricing
75 Shorts + 25 Bib shorts = 100 unit pricing

Bike:
a. CK08 RS Jacket/CV08 RS Vest
b. CK11 ShiftJacket/CV06 Shift Vest
c. CJ02 RS Jersey Short Sleeve/CJ02 RS Jersey Long Sleeve/CN02 RS Skinsuit Top
d. CJ41 Raglan Short Sleeve/CJ41 Raglan Long Sleeve/CJ41 Raglan Sleeveless
e. CJ01 Classic Short Sleeve/CJ01 Classic Long Sleeve
f. CJ93 Freeride Jersey Short Sleeve/CJ93 Freeride Jersey Long Sleeve
g. CL01 Wallaroo Short Sleeve/CL01 Wallaroo Long Sleeve (All colour options can be combined)
h. CS27 RS Pro Short/CS57 RS Pro Bib Short/CN97 RS Skinsuit Bottom
i. CS29 Evolution Pro Short/CS59 Evolution Pro Bib Short/CN97 Skinsuit Bottom
j. CS27 RS Pro Short/CS57 RS Pro Bib Short/ CS29 Evolution Pro Short/CS59 Evolution Pro Bib Short/CN97 Skinsuit Bottom
k. CS11 PulsarShort/CS41 Pulsar Bib Short

Tri:
a. CQ04 RS Tri Tank/CQ42 RS Tri Suit Top/CB52 Fizz Tank
b. CQ03 Fuel Tri Tank/CQ41 Fuel Tri Suit/CB52 Fizz Tank
c. CS82 RSTri Short/CQ92 RS Tri Suit Short

Run:
a. CP04 Tech Tee Women/CP06 Tech Tee Men (Short Sleeve & Long Sleeve as well)
b. CP05 Ready T Short Sleeve/CP05 Ready T Long Sleeve
c. CR01 Run Singlet Men/CR02 Run Singlet Women

  • Cost depends on the number of colors in the art and total units ordered
  • Price breaks are 1, 12, 24, 50, 100, 200, 500, 1000+

Refer to our price list or contact the Custom Sales team for pricing.

Reorder pricing is based on the original order price per style and must be placed within 6 months of original order to qualify.

Minimums for reorders are 24 units per style.

Example:
Original order of 200 units @ 200 unit pricing

  • Reorder of 24 units will receive 200 unit pricing
  • Reorder pricing is based on gross unit amount.
  • Promotional discounts (e.x. Interbike special) do not carry over on reorders.
The artwork is applied to the fabric through a specialized process calledsublimation. This is a process where a substance is converted from a solid statedirectly to vapor by heat and allowed to solidify again. During the sublimation process we transfer the design from printed paper to white fabric. The ink is forced into the fibers making it permanent and permeable allowing moisture to continue to move through the fabric, as opposed to printing on the surface of the fabric, such as a screen print, which blocks the fabrics pores.
SUGOI requires vector art. If vector art cannot be provided, art charges mayapply. Call your Custom Sales team for details.

Typically the vector art we require iscreated using Adobe Illustrator and must come with the following fileextensions: .eps .ai .pdf
Bitmap art is commonly created using Adobe Photoshop and must come with the following file extensions: .tif .psd .jpg

Vector Artwork
Please provide Vector artwork for logos and text, it is required forour production purposes to produce high-quality graphics in print with smooth edges.
Vector drawings are comprised of floating anchor points set at specific coordinates on a page with segments connecting them together, creatinga framework of paths. They can easily be repositioned and re-shaped, aswell as their colour changed with a click of the mouse.
The logo below was drawn using vector tools. It has smooth edges, softcurves and sharp corners. The quality never diminishes because it is resolution-independant.

Example of a vector logo with yellow fill.
vector example


Bitmap Artwork
Bitmap artwork is permitted only if it is to be used as a photographiceffect. Bitmap, termed for a "map of bits", is a rectangular grid thatmake up an image. Like checkerboards or parquet flooring, these gridsare made up of little squares called pixels or samples.
A bitmap image is resolution-dependant, which means the quality of theimage is affected by how small the pixels are and how many are in the image. The higher the resolution, the better the quality of the image and the more details it will contain. The resolution is calculated according the number of pixels within a square inch.
Please note that the quality of an image cannot be improved byincreasing its resolution because the bits of information required for filling in the finer details is missing.


Examples of black & white bitmap logos at different resolutions.

bitmap 5ppi
15 pixels per inch
bitmap 72ppi
72 pixels per inch
bitmap 150ppi
150 pixels per inch
bitmap 300ppi
300 pixels per inch

Examples of a color bitmap logo.

The resolution of this logo is too low for tracing because the details are missing, and looking at it close up is strenuous to the eyes. bitmap example 2
The resolution of this image is not very high, but is adequate for tracing. bitmap example 3

Example of a bitmap photographic image.
This image would be printed with 4 colours CMYK; cyan (sky blue),magenta (fushcia), yellow and black. When mixed together on press, theycreate thousands of different colours.

bitmap example 4

Please drop your artwork into the Artwork layer, and leave the PatternTemplate layer locked. This is to prevent the template objects from gettingmixed in with your artwork.

The following instructions will also appear within the template files.

  • The artwork is used to produce the garments full size range. Please provide enough artwork to fill the largest size parameters. If ordering small sizes, please position all important logos within the XS dotted line areas.
  • Placing your artwork at the size provided will enable the SUGOI artists to easily transfer it to their pattern templates.
  • When sized in proportion to these templates, Photoshop bitmap images should have a minimum resolution of 150 dpi in order to encourage quality reproduction. A Photoshop document with all layers intact is the ideal format.
  • SUGOI logos are standard placement. Please do not move or re-size them, though you do have a limited ability to apply your own colours to the logo and it's offset in order to match your design.
  • Make your choice of colours from our chart available on this document's swatches palette. Pantone equivalents have been provided in order to give an idea of the final printed colour. Due to the nature of the printing and sublimation processes, our printing inks may not exactly match the Pantone equivalents. However, fabric swatches of each colour are available upon request.
  • Send your artwork by e-mail to customgear@sugoi.com, on a CD-R, or inquire for instructions on accessing our FTP server.
Depending on the complexity of your logo or design that is not provided in Vector, charges may apply, however, at SUGOI, we strive to keep your costs to a minimum. Please contact your Custom Sales team representative for more information.