Support F.A.Q.

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please reference SUGOI’s Warranty Policy.

All orders are subject to local sales tax.  Sales tax may be applied to your order if it ships from the same state or province as your shipping address. Sales tax may be applied to shipping and handling charges.

Purchases made at a retail store

If your purchase was made from a Sugoi retailer, please return your item to that store.

Online Purchase Return Policy

New and unused garments shipped within the US and Canada may be returned within 30 days from the purchase date so long as the following conditions are met.

• Only new, regular priced, unwashed garments may be returned.
• Items purchased at promotional pricing are non-returnable.
• Product tags and labels must be attached to the garment.
• Return items in the original product packaging, to the fulfillment center identified on the order's packing.

International purchases are not currently eligle for return. Failure to comply with these conditions can impact our ability to process your return.

Holiday Returns

To ensure you peace of mind with your holiday shopping, you have until January 18 2021 to return new merchandise for a refund. All returns must be unwashed and unworn and in original packaging or with original tags.

60 Day Comfort Guarantee on Select Items

If you are not fully satisfied with the comfort of your new bike shorts or tights** within 60 days of the purchase date, simply return them to the original place of purchase. 

• Original inside label must be intact when returning shorts.
• Dated proof of purchase required.
• Promotion applicable within North America on Fall 2015 Collection to the current season collection.
• Promotion applicable within Europe from Spring 2016 Collection to the current season collection.

*Failure to comply with these conditions can impact our ability to process your return.

**Qualifying Bike Shorts/ Tights from Fall 2015

[Product number can be located on garment tag]

Our Return Process – What you can expect once we receive your return

For approved returns, credit will be applied to the credit card used to make the original purchase; if this is not possible, a cheque/ check will be issued.  Refunds will be processed for the garment purchase price and does not including additional charges such as shipping or handling fees.  

Note: Exchanges are currently only offered for the 60-Day Comfort Guarantee program.  

Returns are typically processed within 5 business days of receipt of the return.  Once your return has been processed, we will notify you via email.

If you require more information please contact Sugoi Customer Service (1-800-432-1335) Monday – Friday, from 7am to 5pm PT.

• If you have recently placed an order through the SUGOI store and need information or would like to change your order please contact us by email or call 1.800.432.1335.
• Telephone, postal mail, Fax, and email orders are not accepted.
• If you cannot use our convenient online shopping catalogue, you may be using an outdated browser. To view content and place orders on our website, we recommend that you use the most recent version of your favourite browser. Options include: Google Chrome, Firefox, Safari or Microsoft Internet Explorer.
• SUGOI does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as it is not a secure practice.
• COD orders are not accepted.

You agree to indemnify, defend, and hold harmless SUGOI, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of SUGOI’s services.