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Shipping & Returns

Refunds, Credits and Balances Due

As soon as SUGOI receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

Shipping Methods + Charges

Standard Ground Shipping: 

  • All Orders are sent via Standard Ground Shipping, unless another service level is selected. 
  • Standard Shipping and Handling charge of $7.50 CAD will apply to orders of $0.01-$98.99.
  • Any orders that are over $99 CAD (subtotal) will receive free ground shipping and handling.
  • All orders will be sent via FedEx or Canada Post.

Shipping Territory: 

  • SUGOI ships directly to the Unites States* and Canada.
  • We cannot ship to P.O. boxes in Canada.

*United States includes: Hawaii, Alaska, Puerto Rico, Virgin Islands and Guam. Excludes the regions: Marshall Islands, Northern Mariana Islands, Palau. 

Shipping Restrictions: 

  • We reserve the right to refuse any sale at any time

Customs, Duties and Brokerage:

  • Orders placed on our Canadian webstore will be shipped from our Canadian warehouse, and will not be subject to additional customers, duties or brokerage fees if shipped within Canada.

Order Questions or Changes

  • If you have recently placed an order through the SUGOI store and need information or would like to change your order please contact us by email or call 1.800.432.1335.
  • Telephone, postal mail, Fax, and email orders are not accepted.
  • If you cannot use our convenient online shopping catalogue, you may be using an outdated browser. To view content and place orders on our website, we recommend that you use the most recent version of your favourite browser. Options include: Google Chrome, Firefox, Safari or Microsoft Internet Explorer.
  • SUGOI does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as it is not a secure practice.
  • COD orders are not accepted.

How to Return

Orders for regular-priced items placed trough are eligible for return through Sugoi. If you purchased a sugoi product through one of our retail partners, please return or exchange that item directly through that store.

To create a return, follow this link : 

Submit a Return Request

Damaged Items

  • If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call SUGOI Customer Service immediately.
  • Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without first contacting SUGOI, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Returns Policy

Purchases made at a retail store

If your purchase was made from a Sugoi retailer, please return your item to that store.

Online Purchase Return Policy

New and unused garments shipped within the US and Canada may be returned within 30 days from the purchase date so long as the following conditions are met.

For every purchase made on our website from October 28, 2021 until December 24, 2021, we will accept return until January 24, 2022.

  • Only new, regular priced, unwashed garments may be returned.
  • Items purchased at promotional pricing are non-returnable.
  • Product tags and labels must be attached to the garment.
  • Return items in the original product packaging, to the fulfillment center identified on the order's packing.

International purchases are not currently eligle for return. Failure to comply with these conditions can impact our ability to process your return.

Our Return Process – What you can expect once we receive your return

For approved returns, credit will be applied to the credit card used to make the original purchase; if this is not possible, a cheque/ check will be issued.  Refunds will be processed for the garment purchase price and does not including additional charges such as shipping or handling fees.  

Note: Exchanges are currently only offered for the 60-Day Comfort Guarantee program.  

Returns are typically processed within 5 business days of receipt of the return.  Once your return has been processed, we will notify you via email.

If you require more information please contact Sugoi Customer Service (1-800-432-1335) Monday – Friday, from 7am to 5pm PT.

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