Purchases made at a retail store
If your purchase was made from a Sugoi retailer, please return your item to that store.
Purchases made online at sugoi.com
Please include your web order number and name of the item(s) you wish to return.
Online Purchase Return Policy
New and unused garments shipped within the US or Canada may be returned within 30 days from the purchase date so long as the following conditions are met.
- Only new, regular priced, unwashed garments may be returned.
- Items purchased at promotional pricing are non-returnable.
- Product tags and labels must be attached to the garment.
- Return items in the original product packaging, to the fulfillment center identified on the order's packing.
Failure to comply with these conditions can impact our ability to process your return. Purchases shipped outside of the US or Canada are not currently eligible for return.
Unworn, regular-priced items purchased from sugoi.com and shipped within the US and Canada, between November 1 and December 31 of each calendar year are returnable until January 31 of the following year. Please include your web order number when delivering your gift to its recipient in order to expedite the returns process.
On Sale Items
Items purchased at a discount as part of a sale or promotion, including Black Friday, are not eligible for return, except for Warranty Claims. All on-sale items are guaranteed by our standard Product Warranty unless otherwise noted.
60 Day Comfort Guarantee on Select Items
If you are not fully satisfied with the comfort of your new bike shorts or tights** within 60 days of the purchase date, simply return them to the original place of purchase.
- Original inside label must be intact when returning shorts.
- Dated proof of purchase required.
- Promotion applicable within North America on Fall 2015 Collection to the current season collection.
- Promotion applicable within Europe from Spring 2016 Collection to the current season collection.
*Failure to comply with these conditions can impact our ability to process your return.
**Qualifying Bike Shorts/ Tights from Fall 2015
[Product number can be located on garment tag]
Our Return Process – What you can expect once we receive your return
For approved returns, credit will be applied to the credit card used to make the original purchase; if this is not possible, a cheque/ check will be issued. Refunds will be processed for the garment purchase price and does not including additional charges such as shipping or handling fees.
Note: Exchanges are currently only offered for the 60-Day Comfort Guarantee program.
Returns are typically processed within 5 business days of receipt of the return. Once your return has been processed, we will notify you via email.
If you require more information please contact Sugoi Customer Service (1-800-432-1335) Monday – Friday, from 7am to 5pm PT.