Sugoi Global Inc. Products Warranty Program

Scope

This warranty applies to Sugoi Global Inc. clothes and accessories. It only applies to the original owner of an article purchased either from an authorized Sugoi Global Inc. retailer or via our website. It may not under any circumstances be transferred to a subsequent owner.

This warranty is the only warranty applicable to Sugoi Global Inc. products. Any implied warranties including warranties of merchantability or fitness for particular purpose, are restricted with regard their scope and duration in accordance with this warranty. Sugoi Global Inc. will not be liable for any direct, indirect, consequential or exemplary damages suffered by one of the parties. This warranty replaces and excludes any other warranty. Sugoi Global Inc. is not responsible for repair costs incurred by the user or retailer. Any product replaced under this warranty will be covered for the remainder of the original applicable warranty period.

The warranty described below cannot be enlarged, extended, or otherwise changed by any retailer, agent or employee of Sugoi Global Inc. Sugoi Global Inc. accepts no warranties or liabilities whatsoever other than those specifically stipulated in this document. Sugoi Global Inc. factory outlets and Employees Private Sale offer discontinued or slightly damaged products at substantially reduced prices. For this reason, the warranty provided on clothes and accessories is limited to a 30-day period from the date of purchase. After this period, repair fees could apply if the product can be repaired. To request a replacement or a repair for a product purchased at the Employees Private Sale, you can contact customer service directly using the contact details at the bottom of this document.

Except to the extent prohibited by the applicable law, any other condition or warranty, express or implied, under the law, or established commercial habits or trade usage, including amongst others, any warranty of market value or fitness for a particular purpose. Sugoi Global Inc. will in no case be responsible for any amounts exceeding the actual purchase price, nor for special, incidental, or consequential damages relating to the product. This warranty gives you certain rights as customer. These rights can vary according to your state, province or country. In the event that any part of the terms contained herein shall be determined invalid by any competent authority, this decision does not affect any other dispositions of this warranty, and all the other dispositions shall nevertheless apply. This warranty is governed by the laws applicable in the state, province, or country in which the product was purchased. However, with regard to the exercise of rights deriving from this warranty, the original buyer of the product agrees to elect domicile in the jurisdiction of Quebec, province of Quebec, Canada, as the proper forum for the hearing of any claim or legal action.

How to request a repair/replacement under warranty:

Read the terms below to make sure your product is covered;
Clean the product before you return it;
Contact a Sugoi Global retailer with your claim;
Present the original proof of purchase.

If you are unable to return the product to your retailer or if you want more information, contact our customer service directly for our friendly support:

Canada – Telephone: 1-800-463-8356
To send us a message via our website, please fill in this form: https://www.sugoi.com/en-US/contact-us

Unites States – Telephone: 1-800-448-1984
To send us a message via our website, please fill in this form: https://www.sugoi.com/en-US/contact-us

Warranty Terms

Sugoi Global Inc. makes high-quality technical products. We guarantee our products for a duration of one (1) year starting on the date of purchase. This warranty covers material (fabrics, buckles, loops, etc.) and manufacturing (assembly, stitches, sealing, etc.) defects.

A proof of purchase must be provided upon presenting your claim. This warranty is limited to the repair or replacement by an identical or equivalent product, at the discretion of Sugoi Global Inc.

The warranty doesn’t apply to:

  • Demonstration and rented products;
  • Commercial use;
  • Normal wear of the product deriving from its normal use (scratches -glasses and other products-, paint or graphics degradation, degradation by UV radiation, pilling, stitches, and rips);
  • Damages caused by abrasion against self-gripping surfaces, straps, zippers, shoulder bags, backpacks or wetsuits.
  • Abuse, negligence, damages caused by chlorine or salt, bad maintenance, transformation, modification, accident and/or inappropriate use;
  • Damages resulting from the impact of a fall.

Summary

You can exchange your product or request a reimbursement within 30 days.

There is a (1) one-year warranty on material (fabrics, buckles, loops, etc.) and manufacturing (assembly, stitching, sealing, etc.) defects.